Terms of Service

1. Service Agreement

By booking a cleaning service through Safa Property Care, you agree to these Terms of Service. Safa Property Care agrees to provide professional residential or commercial cleaning services, which are managed directly by our trained team.

2. Booking Cancellations & Changes

You may cancel or reschedule a booking free of charge up to 24 hours before the scheduled clean. Cancellations or changes made within 24 hours of the scheduled start time will be subject to a late fee of $20. This fee compensates our cleaning professionals for their reserved time and travel arrangements.

3. Payment Terms & Billing

We authorize your payment card upon scheduling a booking to verify funds, but we do not charge your card until the service is completed to your satisfaction. All digital payment transactions are processed securely via Stripe. Cash on Delivery (COD) bookings are due immediately upon the completion of the cleaning service.

4. 100% Satisfaction Guarantee

We stand behind our work. If anything on your published service checklist was missed, report it within 72 hours of completion and include photos of the affected areas. We will return to re-clean those checklist items at no additional cost. Refund requests are subject to review and are issued at our discretion.

5. Exclusions & Limitations

Our standard cleaning services do not cover high-reach areas (above 2 meters), exterior windows, deep stain dye removal, biohazard cleanup, or mold remediation. Please refer to our detailed service checklist for a full list of inclusions and exclusions.

6. Your Account

To use certain features you must create an account. You agree to provide accurate information, to keep your password confidential, and to tell us promptly if you believe your account has been accessed without your permission. You are responsible for activity that occurs under your account. You may create an account with an email address and password, or by signing in with Google.

By creating an account, signing in, or placing a booking, you confirm that you are at least 18 years of age and that you accept these Terms and our Privacy Policy. We record the date and time of your acceptance. We may suspend or close an account that is used for fraudulent, abusive, or unlawful activity.

7. Access to Your Property

You are responsible for providing safe and lawful access to the property at the scheduled time, and for securing valuables, pets, and fragile items before we arrive. If our team cannot access the property at the scheduled time, the booking may be treated as a late cancellation under clause 2.

8. Acceptable Use of This Website

You agree not to attempt to gain unauthorised access to our systems or another user's account, probe or scan our infrastructure, interfere with the normal operation of the website, submit automated or fraudulent bookings, or use the site in a way that breaches any applicable law.

9. Liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to those rights, our liability in connection with a booking is limited to re-performing the service or refunding the amount you paid for it. We are not liable for pre-existing damage, wear and tear, or loss that was not caused by us.

10. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, ask you to accept the revised Terms at your next sign-in. Continuing to use our services after an update means you accept the revised Terms.

11. Governing Law & Contact

These Terms are governed by the laws of New South Wales, Australia. Questions about these Terms can be sent to:

Safa Property Care
Servicing Western Sydney & surrounds, NSW, Australia
Email: info@safapropertycare.com.au